These reviews are created by real Gueridon customers. We believe that helpful information – good or bad – should be widely available to consumers in all parts of the web. While, like everyone else, we really appreciate complimentary comments, we also want to hear how we can improve our services. Please feel free to submit a review of your own!
I’m a designer out of the Bay area, and in our business, a lead time could make or break a project. Having said that I was really excited to come across a company like Gueridon. Their customer service was very efficient, they provided quotes really fast and they have one of the most diverse Serge Mouille inventory I’ve seen by far. Whereas everyone else was pretty limited with very long lead time. I was able to get what I needed in time for my installation date. There’s no better feeling crossing the finish line with your client on a project. Gueridon helped make that happen, it was an awesome experience!!”
A Very Happy Customer
I purchased a Serge Mouille 1 arm floor lamp slightly under 1 year ago from DWR. I started having issues with the foot switch where the lamp wasn’t turning on. I then called DWR they said there wasn’t much they could do which was very surprising to me. I just didn’t like the feeling of being out there with no definitive word on what to do so I called back, asked for the manager who said I should call Gueridon. I called Gueridon to explain my issue and in no time we were working on a solution. I was told I can stop by to bring in my floor lamp so they can take a look. Took a trip to Industry City in Brooklyn where they’re located, and not only were they able to quickly access the problem, they replaced the broken foot switch with a new one. I was very impressed with the staff’s product knowledge, more importantly for a service that’s geared towards their clientele, they took great care of me as if I was one.”
Great Customer Service!
I purchased a 1 arm rotating sconce from DWR for my living room. It arrived 12 weeks later, however, I could not install the lamp as there was no adapter to fit the junction box. I called DWR who told me to talk to my electrician! I dont have an electrician! I found SergeMouilleUSA on the web who helped me get the right mounting kit to hang the lamp, even though I had bought the lamp somewhere else. Now that is customer service! I highly recommend this place and will purchase all things Serge Mouille from them in the future as I can be sure of excellent honest and friendly service… and they speak French. Thank you so much for helping me out. I am so proud of my sconce. Amanda.”